Charged for premium on free trial

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Charged for premium on free trial

JMartinez
JMartinez
Newbie
‎2012-03-13 03:43 PM

I've been charged 9.99 when I cancelled well before the 30 days were up. After trying to find a number to call, I find that I can only contact through the contact forms. After doing more research, I've seen how poor Spotify is in getting back to people with these problems. So not only can I not call to get immediate results, I have to wait for Spotify at their convenience to give me my money back. Which could be a couple months and another  9.99 charge.

 

Yes, I filled out your form to get help, but I don't get how an organization can get away with not posting some kind of customer service number. Especially when they're wrongfully taking peoples money. I've read a lot of cases having this same problem just in the past couple weeks.

 

I was a happy Spotify user until this happened, and this really puts a bitter taste in my mouth.

40 people had this problem.
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Solution! 3 people liked this

Re: Charged for premium on free trial

MattSuda
Rock Star 24
Rock Star 24
‎2015-05-05 10:29 AM

@jaimeclewis

 

Welcome to the Spotify Community!

 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.
Solution! 4 people liked this

Re: Charged for premium on free trial

beverlyave
beverlyave
Newbie
‎2016-12-01 09:30 PM

We have had the same thing happen to us. This is a dispicable practice. My subscription tab says I am on Spotify FREE but I'm still being charged $9.99. I have called my bank and will be filing a dispute to have it removed. I have a case# from Spotify but I have no faith they will deliver.

Solution! 1 person liked this

Re: Charged for premium on free trial

JL010203
JL010203
Casual Listener
‎2017-02-09 07:11 PM
I got a refund by going directly to the money source. In my case its
paypal, so i went to paypal and severed the connection between my account
and spotify so if they want to charge me again i would need to approve it,
and I reported the charge as something i didnt authorize. within a few
hours spotify had given me a refund. If you are being billed through credit
card call your credit card provider and do the same thing; basically tell
them to not approve any payments to spotify and to dispute the past charges
or straight up cancel them.
Hit them in the money.
Solution! 1 person liked this

Re: Charged for premium on free trial

Keith45
Keith45
Casual Listener
‎2017-12-03 04:31 AM

What I can do for them to fix or stop charging me every month after I cancel the sprotify!!!

Solution! 1 person liked this

Re: Charged for premium on free trial

Keith45
Keith45
Casual Listener
‎2017-12-03 04:41 AM

Why is not a phone number to contact sprotify!? So far I have been charging about 4 months now 

and I’m not able to use it without wifi!!:(

134 Replies

Re: Charged for premium on free trial

Meredith
Community Manager
Community Manager
‎2012-03-13 03:57 PM
Hi JMartinez,

An email from our team should be awaiting you in your inbox.

Have a look when you get the chance.
0 Likes

Re: Charged for premium on free trial

pirateyqueen
pirateyqueen
Newbie
‎2012-06-06 12:23 PM

Thanks

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Re: Charged for premium on free trial

dustin
dustin
Casual Listener
‎2012-08-21 10:50 PM

Same thing happened to me pirateyqueen. However I was charged 4.99 the day i signed up for the "free trial" and got a 30$ overdraft fee. So far absolutely no customer support even tho i have opened several tickets.

 

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Re: Charged for premium on free trial

Meredith
Community Manager
Community Manager
‎2012-08-22 01:35 PM

Hi dustin - I can see my colleague has already sent a response your way. 

 

Please have look in your inbox (and your Spam filter) whenever you have a second. 

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Re: Charged for premium on free trial

Rjones321
Rjones321
Newbie
‎2012-12-02 11:24 PM

I have been charged for the premium when I cancelled the free trail. I haven't used Spotify since it charged me. Is there anyway I can get a refund?

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Re: Charged for premium on free trial

Peter__
Peter__
Community Legend
‎2012-12-02 11:28 PM
@Rjones321 wrote:

I have been charged for the premium when I cancelled the free trail. I haven't used Spotify since it charged me. Is there anyway I can get a refund?

Hey! Welcome to the community :) 

 

You will need to get in touch with customer services for that. You can send them an email using the online contact form and they will be able to look into this for you.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Charged for premium on free trial

1131697673
1131697673
Newbie
‎2012-12-26 08:48 AM

Hi there, 

 

I had the 9.99 taken out of my account for the free trial. Can you help?

 

best, 

 

Andrew

Re: Charged for premium on free trial

David
David
Spotify Legend
‎2012-12-26 08:59 AM

Andrew,

 

To get this sorted, you'd need to pop a message over to one of our advisors. Just click this way.

Airhorn Enthusiast
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1 person liked this

Re: Charged for premium on free trial

Fearghal
Fearghal
Casual Listener
‎2013-02-05 07:18 PM

I just set up the free premium trail, I just looked at my bank account and I got charged for it?

Please get back! 

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