I've been charged 9.99 when I cancelled well before the 30 days were up. After trying to find a number to call, I find that I can only contact through the contact forms. After doing more research, I've seen how poor Spotify is in getting back to people with these problems. So not only can I not call to get immediate results, I have to wait for Spotify at their convenience to give me my money back. Which could be a couple months and another 9.99 charge.
Yes, I filled out your form to get help, but I don't get how an organization can get away with not posting some kind of customer service number. Especially when they're wrongfully taking peoples money. I've read a lot of cases having this same problem just in the past couple weeks.
I was a happy Spotify user until this happened, and this really puts a bitter taste in my mouth.
Solved! Go to Solution.
Welcome to the Spotify Community!
I suggest you contact support so they can help you
https://www.spotify.com/about-us/contact/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.
We have had the same thing happen to us. This is a dispicable practice. My subscription tab says I am on Spotify FREE but I'm still being charged $9.99. I have called my bank and will be filing a dispute to have it removed. I have a case# from Spotify but I have no faith they will deliver.
What I can do for them to fix or stop charging me every month after I cancel the sprotify!!!
Why is not a phone number to contact sprotify!? So far I have been charging about 4 months now
and I’m not able to use it without wifi!!:(
Thanks
Same thing happened to me pirateyqueen. However I was charged 4.99 the day i signed up for the "free trial" and got a 30$ overdraft fee. So far absolutely no customer support even tho i have opened several tickets.
Hi dustin - I can see my colleague has already sent a response your way.
Please have look in your inbox (and your Spam filter) whenever you have a second.
I have been charged for the premium when I cancelled the free trail. I haven't used Spotify since it charged me. Is there anyway I can get a refund?
@Rjones321 wrote:
I have been charged for the premium when I cancelled the free trail. I haven't used Spotify since it charged me. Is there anyway I can get a refund?
Hey! Welcome to the community :)
You will need to get in touch with customer services for that. You can send them an email using the online contact form and they will be able to look into this for you.
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Hi there,
I had the 9.99 taken out of my account for the free trial. Can you help?
best,
Andrew
Andrew,
To get this sorted, you'd need to pop a message over to one of our advisors. Just click this way.
I just set up the free premium trail, I just looked at my bank account and I got charged for it?
Please get back!