Charged for premium on free trial

Solved!
Reply

Re: Charged for premium on free trial

user-removed
Not applicable

This entire service is BS.  I could not get it to wrok and the only thing that has worked is theire billing.  You cannot talk to anyone so I am going to other sources to get my money refunded and and get these folks away from my bank account.  i would not sugggest using this service, I use others with no probelm

Re: Charged for premium on free trial

lukecoleman
Newbie

Hi Jamie,

Yes agree with you...I thought I had a month FREE trial with spotify.

Found Ive bee charged throuh paypal.

No one at spotify to answer my querry.

Re: Charged for premium on free trial

bibipou
Newbie

I've been on Premium for many months and I changed my cellular phone this weekend and now I'm on Free spotify but I already paid for Premium for the month. 

 

For some reason my account in on Free trial.  I have 2 accounts and I checked both of them and I'm not on Premium on either of them. 

I need my account bepoulin36@gmail.com be corrected back to Premium 

 

 

Re: Charged for premium on free trial

Mahabutt
Newbie

Hey everyone, 

Can anyone help me maybe - I had my younger siblings try the premium for free for 1 month- but ever since have i been charged 9.99 that is 100 danish kroner- every month-although when i go to the account they have the free service. 

Who can i contact and how-

Kindly help. 

Re: Charged for premium on free trial

JoshhKnightt
Newbie

This has also just happened to me. Cancelled months ago and I have been charged today. Not happy at all.

Re: Charged for premium on free trial

slowtoh
Newbie

I'm facing the same issue now. Although Spotify mentioned that if you unsubscribe before the 30 days free trial end, they will not charge you. However, when I check my bank account Spotify has deducted S$9.99 from it, and I haven't even had 1 day of the free trial!

Re: Charged for premium on free version

zhenia81
Newbie

I haven't authorized any charges, nor have I accepted a free trial, nor have I subscribed for premium. Yet, I have a charge on my card for $119.88 for premium!!!! Called the number on my statement and it tells me to go to the spotify website help section. Nowhere in this section is there another contact number!!!! I am furious and very disappointed in the lack of customer service availability!!!! This is FRAUD!!!!!! 

Re: Charged for premium on free trial

Anackgt
Newbie

I just got charged 9.99 after I cancelled before I got a fee. I want my money back. 

Where do I get I seems there is no reply and this is a very common issue with Spotify. 

Re: Charged for premium on free trial

Gryphin623
Newbie

Hi , I'm being charged CHECKCARD 05/05 SPOTIFY USA 646-8375380 NY $10.78 for using a free Spotify . I would like a refund please . I don't remember which account I used for the premium . I'm on a very low income. If you would please close the account and refund the money , I would really appreciate it . Thank you 

Gryphin623

Re: Charged for premium on free trial

jackiemcginnis
Newbie

I have been charged since January for premium when I cancelled my premium subsciption. When I emailed Spotify support to complain and get my money back I only got a general not-helpful email. 

 

I have emailed again today and if I don't get a response and my money back I am going to tweet at them constantly until I get some help. 

 

I will never use Spotify again. This customer service is terrible. 

 

 

SUGGESTED POSTS