Charged for premium on free trial

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Re: Charged for premium on free trial

TaraLou19910
Newbie
I have never tried the free trial and have been on free spotify for months now. I have been charged 9.99 and a 30$ over draft fee from my bank due to this being taken out i didnt not sign up for anything and i didnt not authorize a payment to be taken out! I have filled out a forum and have yet to hear anything. I would like my money back and i will be deactivating my spotify for good!

Re: Charged for premium on free trial

AustinTerm
Casual Listener

I am a high school student, so after I had put in my info for the Student deal, it asked me what college I go to. I had assumed it meant students in either college or high school. When I had checked my checkings account, I noticed that there was a charge of $5.40 ($4.99 plus tax) from Spotify. I thought it had been cancelled since I did not register as a college student, so I instead enrolled inn the $9.99 plan. Also, I checked Spotify subscribtions, and it had only said that I was under the $9.99 plan. Could you please take off the charge of $5.40, because I'm afraid I might be charged twice every month.

Re: Charged for premium on free trial

AustinTerm
Casual Listener

I forgot to mention that I never signed up with premium, so I should have a 30 free day trial (until November 5th)

Re: Charged for premium on free trial

Lisaporter
Casual Listener
Spotify has been charging my mastercard for last 7months, i do not an never have had the app , the company has no working number to contact them. At this time Spotify owes me $75.32, witch better be credited back to my card by the end of this date 10/11/2016.At no time did i authorize Spotify to use my account or provide them with my card information. I exspect immediate response.

Re: Charged for premium on free trial

kiki13
Casual Listener

I am having the same issue and can't find a number to call that doesn't have a recording. How on earth is one supposed to resolve wrongful charges with this company? Seems like a scam and totally dishonest when customers cannot get a hold of a representative. Unbelievable.

Re: Charged for premium on free trial

niels_Lund99
Newbie

Hey Spotify, there's been taken 99 danish crowns from my account, even though i cancelled my premium account. I really dont have alot of money, so please look at my account and check! A boy i need.

 

Niels

Re: Charged for premium on free trial

Ajmartin2j
Newbie
I'm being charged 10.99 if I didn't purchase premium or anything from Spotify

Re: Charged for premium on free trial

Bsstoll93
Newbie
I have the same issue just happened to me . I was charged on my account for some reason and I was not emailed a receipt with a confirmation of the charge. I know longer have access to my Spotify account therefore I cannot fill out a contact form. This is very unacceptable and unprofessional to charge customers who have not been prompted of charges.

Re: Charged for premium on free trial

siarrav
Newbie
I signed up for the free trial. I cancelled at the appropriate time & Spotify waited 3 months & has just recently started charging me $9.99. I just cancelled again. How do I get a refund & make sure this time my subscription is cancelled?

Re: Charged for premium on free trial

booman500
Newbie

Same! I was charged for premium on free trial.

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