Charged for premium on free trial

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Re: Charged for premium on free trial

Uaretoast
Newbie
Same here,I was charged 4.99 twice as soon as I signed up for 30 free trial,I'm going to wait til the 30 days is up and then cancel and never sign up again because I am so dissapointed,I really liked using spotify and would've been a long time customer, but I am not going to support crooks.

Re: Charged for premium on free trial

baishie
Newbie

Hi. I just availed the premium and paying via mobile payment thinking that there will be no charged. However, as I filled up my number, I receieved a text message saying I was charged for the premium. Why is that?

Re: Charged for premium on free trial

devilangel4ever
Newbie
I just got charged for Spotify premium, I have a email from spotify that I had unsubscribe to premium but I got a notification from my account that 9.99 was taken from my account. I ended it and then next thing I know it says I paid for it the next day.

What the **bleep** does that even mean?

Well it means that Spotify didn't end my subscription, even though it sent an email that it did, and took money out of my account.

I love listening to Spotify but if I'm getting charged for premium that I'm not even subscribed to, I might as well just delete my Spotify. Plus I heard getting contacted with the company is very hard and that they don't really help the people who get ripped off from this.

Re: Charged for premium on free trial

Ajreit
Newbie
Tried to charge me for a premium account but couldn't now lost everything after only 30 days. Thought it was a 60 day free trial. What's up with that?????

Re: Charged for premium after canceled

yogurlaniela
Newbie

I am super disappointed, Spotify charged me after I canceled so I had to cancel now again.  I would like my money because it wasn't my fault, it did not cancel. Somehow if i could get my money back I would appreciate it  

Re: Charged for premium on free trial

SteveOL
Casual Listener

I had taken up the 3 months $0.99 Premium offer then cancelled it after the 3 months on Friday March 24 but I have just noticed I am still being charged for the service. I am certain I cancelled it so I'm pretty annoyed about it.

Charged for premium with the old CC

alejotaveraca
Newbie

A few months ago I changed the credit card with which I was paying the premium account, however, they made the payment with the old credit card.

 

So I request the review of changes to the billing cards, as well as the refund of my money, or to be used to pay the next month.

Charged after cancellatiomn

hamishr
Newbie

I have exactly the same problem - I cancelled my subscription and they continue to charge - this is just a terrible practise - not only thoroughly incompetent but also possible illiegal 

Re: Charged after cancellatiomn

SteveOL
Casual Listener
I had a great result. I used the instant help window and chatted to a support person who organised to refund the three payments that had been made after I thought I had cancelled. Can't complain about that.

Steve

Re: Charged for premium on free trial

SharonMatz
Newbie
It's literally just a **bleep**ty thing companies do now. They don't want you to find the number you need to cancel. The consumer gets frustrated & most likely won't keep looking & keep it b/c they're lazy,.
It's brilliant actually on their end.
But it's not cool. I will never understand why people don't practice honest business anymore.
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