Charged for premium on free trial

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Re: Charged for premium on free trial

Lisaporter
Casual Listener
Not at all , my bank even tried to get my money back at no success, i had
to cancel my debit card an get a new one issued. I dont no still how they
got my card info are came by charging it. Good luck. May have to say good
bye to your money.

Re: Charged for premium on free trial

jeffgreiner
Newbie

I too am having this happen.   I cancelled in June.....they have billed me June through December now, and yet, my account says free.   I am having my bank go after them for fraud.   This is a VERY dishonest practice.

I also HATE SPOTIFY -

lgradert
Newbie

I hate SPOTIFY and their lack of customer service - I NEVER ordered the premium subscription and have demanded cancellation... I am reporting them to our credit card fraud department

Re: Charged for premium on free trial

karenuss
Regular

I never ordered spotify, I had a free trial and I cancelled it on the correct dategvento me.  I have been continually billed and I want a refund.  I never used it-not once. How can I het a refund?

Re: Charged for premium on free trial

user-removed
Not applicable
There isn't a number to call so you have to send an email. Go to their site and look for customer service. In my case they responded. It took some time with emails going back and forth with different agents but it was finally resolved. It turns out that I had another account through Facebook (I've since deleted my Fb Acct) which I never signed up for. I will never use Spotify because of this experience.
Good luck.

Re: Charged for premium on free trial

voltz2866
Newbie

The same thing has happened to me, Since Oct.  And, I now have the Family Premium, that my husband is paying for, therefore I should not be charged.  I cannot find anywhere on your site to cancel the 9.99 that i have been charged.  Spotify owes me $39.96 refund, as I have never been able to find a place on here to cancel.

Please assist in: 1. canceling the "free trial" wo canceling my account; and 2. refunding the money.

thank you,

voltz2866

Re: Charged for premium on free trial

Everett487
Newbie
Same thing happened to me, I cancelled back in October 2016. I have now been charged $30 so far. I'm calling my bank and filing a case against Spotify if they don't resolve this and pay me my money owed. If we cancel that means we don't continue to charge people. It's wrong! Is the the kind of business you want? Your running future customers away.
Solution!

Re: Charged for premium on free trial

JL010203
Casual Listener
I got a refund by going directly to the money source. In my case its
paypal, so i went to paypal and severed the connection between my account
and spotify so if they want to charge me again i would need to approve it,
and I reported the charge as something i didnt authorize. within a few
hours spotify had given me a refund. If you are being billed through credit
card call your credit card provider and do the same thing; basically tell
them to not approve any payments to spotify and to dispute the past charges
or straight up cancel them.
Hit them in the money.

Re: Charged for premium on free trial

karenuss
Regular
Thank you! I will try this-I used Paypal.

Re: Charged for premium on free trial

rebelzone_10
Newbie
Spotify needs to fix this problem...it is complete bullcrap and theft if you ask me? I'm supposed to be under the "1-month free trial"...I got premium yesterday, 2/11/17, along with the trial and i got charged $5.34 .
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