Charged for premium

[sidafamily]

A few months ago I attempted to set up a 3 month free trial of Spotify and had to enter my credit card details so that I would be charged when the trial period ended. However my account was never changed to premium so I continued to use the free version. However, I have now been charged £9.99 for the past 2 months on my credit card, even though I have never had the free trial of premium and my account is still set to spotify free. I have used the contact form to request a refund but get redirected back here or to the FAQs. What should I do next?

[Maxim]

Hey @sidafamily,

If you got an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[sidafamily]

Thanks, I have now done that so hopefully someone will get back to me.