Charged for spotify student, not premium?

[nattelep]

Hi, I entered my information to be charged for spotify premium with the student discount. After that, I got to the page where spotify asks my "student" information. I was not aware this deal was only for college students, so I exited the page because I am only a high school student. Spotify still charged me the $4.99 even though I hadn't entered any student information, and I did not recieve the spotify premium service. I would either like to recieve the premium service for the price already charged to my account, or I would like to recieve a refund.

[Bittencourt]

Hi @nattelep,

I recommend you get in contact with spotify here:

1. Go to a "Still Need Help" Button
2. Fill the contact form with your problem description
3. You'll get an automatic email.
4. Reply that email with the same problem description.
5. Customer support will answer within 24-48hrs.

Let me know if this helps!