Mary - I have had this problem since mid year 2016. I have been requested Spotify to contact the bank 3 times each time I have and the answer is the same the bank is paying what the merchant requests. In this case the merchant is requesting the monies to be paid in Pounds and not AUS Dollar so the bank obliges but obviously has to charges a foreign transaction fee, bottom line is the merchant at fault not the bank. I feel as tho we are going in circles and the contract I agreed to when signing up was Spotify Aus membership fees not GB fees. Please address this issue with the importance and urgency it requires as the fees albeit minimal when added up over time it isn't so minimal. Please advise
anyways cya later spotify, going to apple music.. it's only $120 for a whole year so it's cheaper than spotify.. and they don't make silly excuses on why we're getting charged extra 50cents every month..
Yep, you have lost me too, will move to somewhere else as you make your lives more profitable by moving your accounts offshore i will do the same.
You are dancing around the law by moving you billing offshore, everyone now gets charged an international bank transaction. Yep, its not you making money directly, but its costing everyone else more, 100% for your convenience.
Your attitude to your customers is disgraceful, so long!
Hi, I have the same problem since Oct 2016. I've been complaining to Spotify almost every month. Also, I already explain to them the bank won't charge conversion fee with no reason. The bank charged me because Spotify put my account under GB instead of AU. One of Spotify customer service even requested me to scan my credit card bill which I already did. STILL no reply and so solution even until today. So disappointed.
" Thanks for getting in touch with us regarding a foreign transaction.
We understand your concern about a transaction that has appeared on your bank card with the payment tag GB, not to worry we can clear this up for you.
We normally route AUD transactions via our domestic acquiring partner, in the US. When, in very rare instances, they are not available, the transaction is routed via the European acquiring partner to ensure it is processed immediately.
We apologies for any inconvenience caused.
If you have any other questions or concerns, please don't hesitate to get back to us."
All the best,
Spotify Customer Support
Its a joke as its not a rare occurrence its happening every month but that is their get out clause and they keep using it every time I get a response. I most prob wil cancel sub.