Charged me £9.99. No response from support.

[Blackevil]

Hello

I was on the Spotify Premium 3 months £0.99 deal from 1st of January to 1st of April. However, I wanted to cancel the premium after the three months. Unfortunately, I couldn't cancel it on time since I have been very busy with some issues. Because of this, I have been charged £9.99 for the next month which is from April to May. I haven't used Spotify for this month since I didn't need it. Is it possible that you refund me the 9.99? I have sent an email earlier in April, but seems like nobody replied to my email. I would be grateful if you could help me with this.

[Maxim]

Hey @Blackevil,

The Spotify Support team usually replies within 24-48 hours.

If you still have not gotten a reply:

• Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.

• If you got an automated reply email telling you to check the help section or the Community, you need to reply back to it saying you still need help, even if it's from a no-reply address.
• If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check your accounts email address here.