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Charged multiple times and still no premium

Charged multiple times and still no premium

I decided to start a subscription for spotify using the student discount. After multiple times of it not working I refreshed the page and it switched to the normal subscription. Still error after error... but I check my checking account and I noticed multiple charges and my account doesn't even have premium.
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@lilvoodooboy

 

Did you get an email receipt for your subscription purchase?
 
If you didn't get any email receipt, sometimes the amount gets 'on hold' even if the charge doesn't go through. Normally the amount gets back to your bank account a day or two later.

 

In any case, you should contact customer support through this link:

 

https://support.spotify.com/contact-spotify-support/

 

They'll help you out. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.
osorniosSpotify Star
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