Charged too much

[Joannahutchings]

Hi, I have an nus card and therefore my premium account as always been £5 a month however this month I have been charged £10. Why is this? And can I get a refund?

[Jordi]

Hi there welcome to the community,

You should get in touch with the spotify support team by using the online contact form or by tweeting @SpotifyCares on twitter. 

If you get an auto reply back directing you to the help pages, just reply directly to that email (even if its from no-reply) and one of the employees will get back to you as soon as possible.

[Peter__]

Have you had the NUS discount for 12 months? According to the offer terms the discount is only valid for 1 year (12 Spotify payments).