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I've got charged twice. R90 for Spotify Duo and R60. What does this other charge means?
Hey
Welcome to Spotify Community and thanks for reaching out here!
Just to make sure we are on the same page, you were charged twice for two different plans (different prices) and don't recognize the other charge?
Keep me posted! I'd love to help 🙂
Regards,
Luan
Hi
Yes I was charged for two different plans. I was only suppose to be charged for Spodify dio
Hey again, @Luandre
Thanks for your confirmation 🙂
First, I'd like to ask you to check what is the current Spotify Premium plan activated on your account. You can check it out here. And then, I also recommend that you take a look at your receipts page and check if both charges are included on the list, on the same billing cycle, please.
Stay awesome!
Regards,
Luan
On Plan duo music for 2.
Was charged two amounts on the 22nd of June
R59. 99
R79.99
Thanks for the confirmation, @Luandre
In this case, considering you were double charged on the same period, I suggest that you contact the Customer Support team to get help with it. Just go on there and choose the best channel for you and explain your issue or doubt. Someone will help you as soon as possible.
The Customer Support team usually replies within 24-48 hours by email.
You can also tweet to @SpotifyCares on Twitter or message Spotify Cares on Facebook.
Stay awesome!
If you have further questions or if you need anything else, let me know! I'd love to help!
Regards,
Luan
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