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Charged twice. Then account disabled after chargeback

Charged twice. Then account disabled after chargeback

I was charged twice by Spotify for the same month. The strange thing is, I recently lost my credit card and had it replaced. I did NOT update my payment information in Spotify so I was surprised to see a bill for two charges show up on my new credit card before I had a chance to even update my payment information. 


I contacted Spotify's customer service, and their excuse was that I have two accounts. I'm positive that I do not have two accounts with Spotify (I made this account just so I could post on this forum because you disabled my account). 


When I called my credit card company and disputed one of the charges, Spotify disabled my account without telling me why I was charged twice or how they got a hold of my new credit card info. 


I would like to know why you charged my account twice and how you got a hold of my new credit card number. Judging from the forum, this isn't an isolated case. 



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1 Reply

Hey @mochijunk, thanks for reaching out to the Community!

I'm sorry to hear this. 
In this case, please check out this support article for more info and the next steps to take.


Have a nice day!

Billy-JSpotify Star
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