Charged twice for premium despite using only the free version

[user-removed]

I do not have premium capabilities because I have not upgraded to them. That did not stop spotify from charging my credit card twice for a service I do not have, nor want. I sent two emails and am awaiting areply. I am more than dismayed that there is no customer service to speak of with this service and regret using it in the first place. I recommend YouTube red for your music streaming needs. They don't seem to be in the business of stealing from potential customers. Solutions would be much appreciated. Thanks in advance for any and all helpful responses.