Help Wizard

Step 1


Charged twice for two different premiums

Charged twice for two different premiums


Family Premium





(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue

My family is sharing a family premium account and the bill is to my dad's card. However, he is receiving charges from two different premiums ($9.90 and $14.90). We investigated and we did not have any other premium accounts. Can someone please help with this because he has been charged $9.90 since forever even though we are all using the family account. 

1 Reply

Hi there @lyviaannaleigh,

thanks for reaching out !


Can you please confirm you've used this official help page to track any currently active accounts listed with your details ? 


Furthermore, i recommend you check out this support page on unexpected charges.


Hope this helps.

Keep me posted 🙂

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