Charged twice in January

[Leonashley]

I have been charged £9.99 twice in the month of January for a spotify payment. The dates are the 26th of January 2015 and the 29th of January 2015. I would like to request a full refund of £9.99.

[OviiiOne]

Hello and welcome to the Spotify Community!

You should contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares (ENG), @SpotifyAyuda (ESP) or @SpotifyAjuda (PT).

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Don't forget to check your Spam Box 😉

[Leonashley]

I have already filled out that form. I gave my card number, post code, dob, Ect. When will I be expecting the refund ?

[OviiiOne]

They usually reply back within 24-48h, have you replied to the automated mail?
When hay you filled the contact form?