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Charged twice in month

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Charged twice in month

i had a premium account and paid my monthly subscription on 7th Feb.  on 16th Feb i upgraded to family account and was charged the full €14.99 on 27/02.  as i had already paid 9.99 for the month of february i should not have to pay the full subscription for the family - i should be part creditied.  does anyone know how i can contact spotify to have this rectified? 

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Marked as solution

ok, we need the support to sort things out what happened.

 

 

Please get in touch with Spotify via the contact form. Their support team will be able to take a look at your issue and you'll hear from them shortly.

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3 Replies

Hey @marsey, welcome to the Spotify Community.

 

 

can you confirm that you subsribed your premium directly with Spotify, not any other company?

yes upgraded online directly with spotify

Marked as solution

ok, we need the support to sort things out what happened.

 

 

Please get in touch with Spotify via the contact form. Their support team will be able to take a look at your issue and you'll hear from them shortly.

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