I have spotify in my I phone and am wondering how to get a hold of any customer service line because spotify has been charging my debit card 2 times a month and it should only be 1 time a moth!!!
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Customer service has been really difficult in addressing this problem.
I have been charged 2x since December. They only agreed to credit one extra March payment and said that that is all they can do. This was the explanation.
"Allow me to explain you that Spotify works on a revenue share model to a large extent.
The artists, composers and other rights holders of Spotify content are paid a share of Spotify revenues - the great majority, in fact. The reason that the subscription payment cannot normally be refunded after you have logged in and used the service (or after 14 days has passed) is that after this point the accounting system has registered this as incoming revenue. "
Hello, Spotify. You should not screw your customers. The explanation above doesn't address the problem, which is Spotify screwed some customers, some that still probably don't recognize it, and will not be held accountable for it.
Never had a worse customer service experience. Email customer service and wait 3-5 days for a not helpful response. Then redo about 10 times (and 30 days) to get the ridiculous final response above. That is the spotify definition of customer service.
For the amount of hype around this product, one would think there would be more attention taken on these matters.