Thanks for reaching out. We’re sorry to hear you’re seeing more than one monthly charge for Spotify.
There are a few reasons why this might happen:
You might be paying for more than one account. We’d recommend checking our support site to learn how to find and cancel any other accounts.
The payment was unsuccessful, but appeared on your statement anyway. If we’re unable to process the payment, the funds will reappear on your statement soon. This is all part of your bank/credit card’s authorization process. You can reach out to them for more information. You may see multiple charges like this if you tried the payment multiple times.
If you’ve recently upgraded from Premium to Premium for Family your renewal date may come earlier than usual, possibly in the same month as your previous payment. This is because of the price difference between the two subscriptions.
Customer service has been really difficult in addressing this problem.
I have been charged 2x since December. They only agreed to credit one extra March payment and said that that is all they can do. This was the explanation.
"Allow me to explain you that Spotify works on a revenue share model to a large extent. The artists, composers and other rights holders of Spotify content are paid a share of Spotify revenues - the great majority, in fact. The reason that the subscription payment cannot normally be refunded after you have logged in and used the service (or after 14 days has passed) is that after this point the accounting system has registered this as incoming revenue. "
Hello, Spotify. You should not screw your customers. The explanation above doesn't address the problem, which is Spotify screwed some customers, some that still probably don't recognize it, and will not be held accountable for it.
Never had a worse customer service experience. Email customer service and wait 3-5 days for a not helpful response. Then redo about 10 times (and 30 days) to get the ridiculous final response above. That is the spotify definition of customer service.
For the amount of hype around this product, one would think there would be more attention taken on these matters.
Simply call your credit card company and inform them of the double charge. Not only will they refund your money they will assess Spotify a penatly for not addressing your valid concerns.
I am going to do this if I can not get my technical issues resolved. Because spotify claims that they can "sync" the music for use "offline" yet I was stuck on an airplane with all my music "sync" yet it keep on asking for a Facebook login and can not play my music! I pay for music, not login prompts!!!
Also check your credit card statement or call the card issuer and see if there is a phone number!
Hi bosslady11 - I´ve just had a look and we sent you a reply on the 22nd of July. I´m sorry if something stopped it from going through. Can you have a quick look in your spam folder if you haven´t already checked? It might have snuck past.