Charged twice per month

[johannassb]

In the case that a user has created 2 accounts inadvertently, and has been charged twice because of it, and given that you are not capable of refunding charges that are over 14 days old, an elegant solution would be to close the obsolete account and credit the active account with as many months of premium as the obsolete account has been charged unitentionally.

I believe this would greatly help your customer service reputation. Even though the experience that I had over chat to solve this issue was great, I think that the lack of phone service gets people pretty riled up.

Thank you and all the best wishes.

[FabianS_Bogota]

Hey @johannassb!

Thanks for the feedback, we'll make sure to pass it on to the right team. If you're still having this problem, the support team should be able to help you with it. You can reach them on Twitter or Facebook at @SpotifyCares or via email here.

Take care 🙂