Charged twice per month

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Charged twice per month

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Music Fan
‎2012-04-22 08:40 PM

I have spotify in my I phone and am wondering how to get a hold of any customer service line because spotify has been charging my debit card 2 times a month and it should only be 1 time a moth!!!

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39 people liked this

Re: How to get a hold of spotify customer service

Garage Band
‎2012-07-07 07:40 PM

Simply call your credit card company and inform them of the double charge. Not only will they refund your money they will assess Spotify a penatly for not addressing your valid concerns.

 

I am going to do this if I can not get my technical issues resolved. Because spotify claims that they can "sync" the music for use "offline" yet I was stuck on an airplane with all my music  "sync" yet it keep on asking for a Facebook login and can not play my music! I pay for music, not login prompts!!!

 

Also check your credit card statement or call the card issuer and see if there is a phone number! 

 

 

3 people liked this

Re: How to get a hold of spotify customer service

Spotify
‎2012-08-04 05:49 PM

Hi bosslady11 - I´ve just had a look and we sent you a reply on the 22nd of July. I´m sorry if something stopped it from going through. Can you have a quick look in your spam folder if you haven´t already checked? It might have snuck past. 

4 people liked this

Re: How to get a hold of spotify customer service

Edited
Spotify
Spotify
‎2012-08-05 03:02 PM

Bosslady11 - I can assure you, we've sent a couple of emails over now. Either way, if you now log in with the username 'bosslady11', your husbands Facebook will no longer be connected to your Spotify.

 

If this happens again, you can disconnect a Facebook account from the 'Preferences' menu inside your Spotify.

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Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

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16 people liked this

Re: How to get a hold of spotify customer service

Music Lover
‎2012-08-22 11:54 PM
I sent this  message 3 times now, starting on August 5. In short: I ASKED SPOTIFY TO CANCEL MY ACCOUNT on August 5, 2012, VIASPOTIFY.COM/US/ACCOUNT/SUBSCRIPTION/CANCEL. This was due to an unknown data source blow up on my account. Your SITE DID NOT VERIFY CANCELLATION. I SENT YOU AN EMAIL IMMEDIATELY. I waited a couple days BUT THE CHARGE STILL WENT TO MY ACCOUNT. I emailed you again, requesting the refund since I can document that I tried to cancel on the 5th. I recieved "we will respond" emails. Then "DAVE" ref:_00DD0pxIW._500D0JeffE:ref responded and said that the data was not spotify's fault (NOT MY QUESTION!!!!) and refused to refund the falsely charged bill, and did not tell me that they will cancel my premium offer. 
 
I DO NOT WANT TO CANCEL ALL OF SPOTIFY. I LIKE SPOTIFY. I DO NOT LIKE MISCOMMUNICATION. 1) PLEASE REPLY BY CALLING ME AT the number I sent via 5 different emails. 2) IF YOU ONLY HAVE EMAIL RESPONSES, ANSWER MY EXACT CONCERN: A) CANCEL ONLY MY PREMIUM SUBSCRIPTION, B) REFUND THE FALSE CHARGE FOR AUGUST SINCE I TRIED TO CANCEL AUGUST 5th. 
 
DO NOT, DO NOT, DO NOT, SIMPLY REPLY WITH A CUT AND PASTED EMAIL. I USED TO LOVE SPOTIFY. This is rediculous; it would be quite simple to cancel the premium membership and refund the $9.99 USD.
 
Thank you.
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Re: How to get a hold of spotify customer service

Spotify Legend
‎2012-04-23 07:34 AM
You can get in touch with us directly by scrolling up, clicking on "About Us", and then contact form.
Airhorn Enthusiast
91 people liked this

Re: How to get a hold of spotify customer service

Music Fan
‎2012-04-24 06:07 PM

Customer service has been really difficult in addressing this problem. 

 

I have been charged 2x since December.  They only agreed to credit one extra March payment and said that that is all they can do. This was the explanation. 

 

"Allow me to explain you that Spotify works on a revenue share model to a large extent.
The artists, composers and other rights holders of Spotify content are paid a share of Spotify revenues - the great majority, in fact.  The reason that the subscription payment cannot normally be refunded after you have logged in and used the service (or after 14 days has passed) is that after this point the accounting system has registered this as incoming revenue. "

 

Hello, Spotify.  You should not screw your customers.  The explanation above doesn't address the problem, which is Spotify screwed some customers, some that still probably don't recognize it, and will not be held accountable for it.

 

Never had a worse customer service experience.  Email customer service and wait 3-5 days for a not helpful response.  Then redo about 10 times (and 30 days) to get the ridiculous final response above.  That is the spotify definition of customer service.

 

For the amount of hype around this product, one would think there would be more attention taken on these matters.

106 people liked this

Re: How to get a hold of spotify customer service

Music Lover
‎2012-04-24 06:12 PM

It would be really nice to TALK to someone either via virtual assistant or a phone number. I cannot get Spotify to play and I cannot figure out why.

 

I sent the contact form in about it already so I dont need that info. I need it fixed so I can listen to music.

 

 

39 people liked this

Re: How to get a hold of spotify customer service

Garage Band
‎2012-07-07 07:40 PM

Simply call your credit card company and inform them of the double charge. Not only will they refund your money they will assess Spotify a penatly for not addressing your valid concerns.

 

I am going to do this if I can not get my technical issues resolved. Because spotify claims that they can "sync" the music for use "offline" yet I was stuck on an airplane with all my music  "sync" yet it keep on asking for a Facebook login and can not play my music! I pay for music, not login prompts!!!

 

Also check your credit card statement or call the card issuer and see if there is a phone number! 

 

 

22 people liked this

Re: How to get a hold of spotify customer service

Music Lover
‎2012-08-04 12:30 AM
They don't respond to the contact form. I've sent two so good luck!
3 people liked this

Re: How to get a hold of spotify customer service

Spotify
‎2012-08-04 05:49 PM

Hi bosslady11 - I´ve just had a look and we sent you a reply on the 22nd of July. I´m sorry if something stopped it from going through. Can you have a quick look in your spam folder if you haven´t already checked? It might have snuck past. 

2 people liked this

Re: How to get a hold of spotify customer service

Music Lover
‎2012-08-04 06:11 PM
I have no emails from anyone at Spotify. I even looked in my husband's email since for some reason Spotify thinks my account belongs to him. Nothing there either.
4 people liked this

Re: How to get a hold of spotify customer service

Edited
Spotify
Spotify
‎2012-08-05 03:02 PM

Bosslady11 - I can assure you, we've sent a couple of emails over now. Either way, if you now log in with the username 'bosslady11', your husbands Facebook will no longer be connected to your Spotify.

 

If this happens again, you can disconnect a Facebook account from the 'Preferences' menu inside your Spotify.

-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?
5 people liked this

Re: How to get a hold of spotify customer service

Music Lover
‎2012-08-05 09:58 PM

hello my name is pia harge i need help to put some music on my mp3 played plasse send e a message back asap

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