I emailed the customer service forum thing I was suppose to and have yet to hear anything from them. I got the 30 day free trial and didn't have $10 in my back about so I cancelled my membership and now I have -44 dollars in my bank account. I need that Manet back ASAP!
I wan't to update my email address and restore my Unlimited service, but I can't because I've forgotten my password. If I request a password reminder it gets sent to my old invalid email. I've asked for help thorugh the contact form, but the response was probably sent to my old email again. There is nothing in my junk email folder.
I do not want to open a new account and lose my playlists.
(This is a good illustration of why every company needs direct, human customer service--something Spotify lacks.)
You can't use the standard contact form without logging in. If you are having trouble with that, you get directed to the relevant help page, which then direct you to another contact form if you still need help. In that form you can enter your desired email address.
I sent this message 3 times now, starting on August 5. In short: I ASKED SPOTIFY TO CANCEL MY ACCOUNT on August 5, 2012, VIASPOTIFY.COM/US/ACCOUNT/SUBSCRIPTION/CANCEL. This was due to an unknown data source blow up on my account. Your SITE DID NOT VERIFY CANCELLATION. I SENT YOU AN EMAIL IMMEDIATELY. I waited a couple days BUT THE CHARGE STILL WENT TO MY ACCOUNT. I emailed you again, requesting the refund since I can document that I tried to cancel on the 5th. I recieved "we will respond" emails. Then "DAVE" ref:_00DD0pxIW._500D0JeffE:ref responded and said that the data was not spotify's fault (NOT MY QUESTION!!!!) and refused to refund the falsely charged bill, and did not tell me that they will cancel my premium offer.
I DO NOT WANT TO CANCEL ALL OF SPOTIFY. I LIKE SPOTIFY. I DO NOT LIKE MISCOMMUNICATION. 1) PLEASE REPLY BY CALLING ME AT the number I sent via 5 different emails. 2) IF YOU ONLY HAVE EMAIL RESPONSES, ANSWER MY EXACT CONCERN: A) CANCEL ONLY MY PREMIUM SUBSCRIPTION, B) REFUND THE FALSE CHARGE FOR AUGUST SINCE I TRIED TO CANCEL AUGUST 5th.
DO NOT, DO NOT, DO NOT, SIMPLY REPLY WITH A CUT AND PASTED EMAIL. I USED TO LOVE SPOTIFY. This is rediculous; it would be quite simple to cancel the premium membership and refund the $9.99 USD.