Charged twice per month

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Re: How to get a hold of spotify customer service

sam1234567
Newbie

does Spotify have a contect PHONE NUMBER that people can use because that would be much easier and probaly quicker than waiting for a response via email. 

 

....while im here, my brother has a spotify Premium account and i want spotify too, can we both have spotify??

Re: How to get a hold of spotify customer service

Jude
Spotify Legend

Hello,

 

We don't offer telephone support at present. Hopefully we can answer your question here.

 

can we both have spotify??

 

Of course you can. You already have a Spotify account, so I'm a little bit confused by your question.

 

Install the Spotify application on any computer you use that doesn't already have Spotify installed. If you are sharing any computer, just log out of Spotify - if it is logged in to anyone else's account - and log in with your own details.

Re: How to get a hold of spotify customer service

Dshopmaker
Newbie

I as well was charged twice today for my subscription to spotify. It is ridiculous that I am paying a monthly fee but have no phone number to call into to get this taken care of. THIS IS A MAJOR PROBLEM. I want my 9.99 refunded ASAP!!!

Re: How do I cancel an account?

Anya23
Casual Listener

Hi- ive got spotify premium and want to cancel it starting from Oct. however it is proving very difficult to get in contact with Spotify! How do I do this?

 

thanks

 

anya

Re: How do I cancel an account?

Spotify
Spotify
Anya23 - You can contact us through the contact form hpguru mentions above, or you can cancel from here: www.spotify.com/account/subscription
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Re: How to get a hold of spotify customer service

Adela8457
Newbie
My boyfriend just upgraded to the premium spotify today, his upgrade should have allowed him to automatically listen to his music and so
On right.? He tried logging in and out and uninstalling and reinstalling the application, he has an iPhone 4S what can he do to make it work???

Re: How to get a hold of spotify customer service

Spotify
Spotify
Adela8457 - Looks like there was a little delay upgrading some accounts over the weekend. All should be sorted now though, is his Premium working now?
-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?

Re: How to get a hold of spotify customer service

Antwon4tc
Regular

Uh oh, I have a feeling these guys are going to take my money based on the previous comments. Spotify please dont be one of the companies that do this. I really enjoy the product and it would really be a shame if yu guys word things in a way to justify taking people money. 

 

I signed up for the 30 day free trial on 8-24-12 and cancled it on 9-23-12 and was charged for the 9.99. Please refund this ASAP. This was not a valid charge.

Re: How to get a hold of spotify customer service

Antwon4tc
Regular

I sent a contact form already. I was just commenting on the fact that you guys not having a phone number (to me) is a tactic to avoid dealing with people on the phone and to be able to just email a template response. Not trying to be negative. Like i said in the previous message, just hope you guys are a company that has a difficult customer support set up, based on the feedback im seeing on here. But for now love you guys!

Re: How to get a hold of spotify customer service

Antwon4tc
Regular
No response yet from the contact form... Seriously just credit me my ten dollars that you should not have taken. What kind of company is this?
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