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Charged twice this month!

Charged twice this month!

Hi! You hace charged me twice this month! How can I solve it?? Thanks!
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1 Reply

Hey @eugemac! Thanks for coming to the Spotify Community. I'm sure we can help figure out what's happened here. 

 

If the charges occurred around the same time 

This can happen if you clicked START MY SPOTIFY PREMIUM twice by mistake during the signup process.

WHAT TO DO

You donโ€™t need to do anything. The second payment is automatically applied to your next month, and you wonโ€™t be charged again until the month after. You can check this on your subscription page.

It's also possible that any extra charges are only 'pending' and won't complete, meaning no money will actually leave your account. For more information, see Unexpected Spotify charges on my bank statement

If the charges occurred on different dates

This means you likely have more than one Spotify account.

WHAT TO DO 

If you upgraded to Premium for Family

When you upgrade a Spotify Premium account to a Premium for Family account (as the Admin), your remaining Premium time is converted to the new rate. This means your renewal date will come earlier than usual โ€“ even in the same month.

 

Let me know if this helps!

 

BittencourtSpotify Star
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