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Hi
I was charged twice when I bought Spotify Premium today.
Can I Get a refund on the second payment?
Hi Myriamb - We've forwarded your query to the payments department. A member of our support team will be in touch shortly.
If you think you're also experiencing this issue, please get in touch via the contact form.
This has just happened to me, i do hope they refund me. please let me know if you get a refund.
I have also charged twice,but I know the subscription period extends to 2 months;
after thought,I choose to continue.
Hi sarbear - I can see your email has definitely reached us. One of our support agents will be in touch ASAP.
Do you checked also spam folder in your email?
Hello,
I had the same problem. I got twice the reciept and I already used the contact form but everything I got is a reply email offering me the services of the spotify community... Will you get in contact with me again? Or send me the refund?
Seems like you're paying two accounts.
The first step is to find email receipts for your subscription purchases. In it, it shows your Spotify username(s):
Username/ID: xxxxxxxLogout, and be sure to use it to login to your account.
https://support.spotify.com/contact-spotify-support/
They'll help you out. They take, at the most, 24 hrs to get back to you.
Don't forget to check your spam folder for responses as they may end up there.
If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.
1. Go to your Subscription and payment overview --> http://spotify.com/account/subscription/
2. Click UPDATE DETAILS. If it shows below 'Would you like to cancel your subscription?' click there and cancel.
3. Check the box to 'Remove', and click 'Change' button,
Hey there you, ย Yeah, you!ย 😁 ย Welcome - we're glad you joined the Spotify Community! ย While you here, let's have a fun game and getโฆ