I've been charged twice for well over a year and a half on the same day each month and my bank cannot cancel the payment as you have to sort it and I want my over payments back my email is firstname.lastname@example.org my Spotify account only says one payment is coming out but your taking £9.99 twice on the same day each month and have done right through 2015 abd 2016 and possibly even before that. I need this sorting urgently
They'll help you out. They take, at the most, 24 hrs to get back to you.
Don't forget to check your spam folder for responses as they may end up there.
If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.
In the meantime, you can delete your payment info from your account doing the following: