Charged twice

[Brynnjones18]

I got a new facebook and now I can't access my old Spotify which is still charging me for my subscription. So I'm getting charged twice because I have a new Spotify. Help me get rid of the old one so I'm not being charged double.

[ErikG]

Hi.

I recommend you reach out to Spotify support. Can be done here:
Contact form:
https://support.spotify.com/contact-spotify-support
Facebook:
https://www.facebook.com/SpotifyCares
Twitter:
https://twitter.com/spotifycares

Note that you might have to reply to a no-reply email if you use the contact form.

[KatesHere]

Hey there @Brynnjones18, welcome to the community!

Don't worry, getting in touch with a member of the Spotify staff can help with this, as well as transfer your music from your old to your new account! You can reach them on social media (Twitter or Facebook) or by using the contact form. Make sure, if you use the latter, to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply!

Keep in mind to add all relevant info so they know which accounts you need help with 🙂

Support usually gets back within a day or two.

Let us know how it goes!

K

[Brynnjones18]

How do I get ahold of them or call?

[KatesHere]

Hey again @Brynnjones18 🙂

You can reach them via any of the methods listed abovehead. Unfortunately, there is no phone number to call.

K