Charged twice

[nabwong79]

Hi,

I used to have a student account that should have ended in the summer 2017. I thought that subscription ended and wasn't renewed.

I then hopped on a promotion I received for 3 months at something like $3 which was charged in November. It expires 2/22/18. 

Then I noticed that I've been charge $10.59 monthly since September. I cannot find another account associated with any email I have. The $10.59 and $3 are also charged on the same card which I just opened in August. 

Please stop charging me $10.59 each month. How can I stop this?

[zachbridgeland]

Hi,

If you go to https://www.spotify.com and sign in then click on "Profile" in the top right-hand corner. Then click on "account" and scroll down to "subscription" there should be an option to cancel your subscription(s)

Hope that helps,

Zach

[nabwong79]

Hi Zach 

When I go to my account, I only see the subscription for the promotional price. I don't see the subscription for the $10.59.

[zachbridgeland]

Hi,

It is possible that you accidentally created a different account when creating the new subscription and that you still own another student account which is being charged. 

If this is not the case you can fill out a form at https://support.spotify.com/us/contact-spotify-support/ By selecting from the first drop-down "paying for Spotify" then from the second drop-down select "I cancelled my account but was still charged".  In the text box explain your situation and the support team will then reply back as soon as possible.

Zach

[nabwong79]

How do I find out how many accounts I have? Can you search by my first and last name? Or by the charge of my credit card number?