Charged twice

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Charged twice

maayiaa
Casual Listener

Hi,

 

I just found out that I have paid twice a month for my Spotify Premium for at least one year now. 

This is a total rip off!

I expect you to solve this case as soon as possible.

 

Regards,

Marit

 

4 Replies

Re: Charged twice

Rock Star 11
Rock Star 11

Hello @maayiaa!

 

I'm sorry to hear you're having trouble with this. No worries though, I'll be here to help you out :)

 

I'd recommend checking out the "Charged more than once in a month?" section of this Support article for the next steps to take.

 

Let me know how things go!

Jose_MRock Star 11
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Re: Charged twice

maayiaa
Casual Listener

I have checked these things already. I only have one mail account, and I am not signed in with Facebook. So there must be another explanation to this.

 

Regards,

Marit

Re: Charged twice

donbergaaas
Composer

Call your bank

Re: Charged twice

Rock Star 11
Rock Star 11

Hello @maayiaa!

 

If you made sure you don't have an additional account, I'd recommend you reach out to Spotify for more help with this. They'll be able to take a look backstage and hopefully solve this as soon as possible. You can learn how to contact them here.

 

Have a nice day :)

Jose_MRock Star 11
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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