Charged twice

[maayiaa]

Hi,

I just found out that I have paid twice a month for my Spotify Premium for at least one year now. 

This is a total rip off!

I expect you to solve this case as soon as possible.

Regards,

Marit

[Jose_M]

Hello @maayiaa!

I'm sorry to hear you're having trouble with this. No worries though, I'll be here to help you out 🙂

I'd recommend checking out the "Charged more than once in a month?" section of this Support article for the next steps to take.

Let me know how things go!

[maayiaa]

I have checked these things already. I only have one mail account, and I am not signed in with Facebook. So there must be another explanation to this.

Regards,

Marit

[donbergaaas]

Call your bank

[Jose_M]

Hello @maayiaa!

If you made sure you don't have an additional account, I'd recommend you reach out to Spotify for more help with this. They'll be able to take a look backstage and hopefully solve this as soon as possible. You can learn how to contact them here.

Have a nice day 🙂