Charged twice

Reply

Charged twice

Myriamb
Newbie

Hi

 

I was charged twice when I bought Spotify Premium today.

 

Can I Get a refund on the second payment?

11 Replies

Re: Charged twice

meahtenoha
Spotify
Spotify

Hi Myriamb - We've forwarded your query to the payments department. A member of our support team will be in touch shortly.

If you think you're also experiencing this issue, please get in touch via the contact form

Re: Charged twice

sarbear
Casual Listener

This has just happened to me, i do hope they refund me. please let me know if you get a refund.

Re: Charged twice

Sam
Spotify
Spotify
Sarbear - Have you contacted our payments team at all?
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Re: Charged twice

asd112
Newbie

I have also charged twice,but I know the subscription period extends to 2 months;

 

after thought,I choose to continue.

Re: Charged twice

sarbear
Casual Listener
I did contact them via the contct form, but still havent heard anything! I only want a months worth though at £9.99, because im cancelling next month, and using my NUS card and getting 50%off

Re: Charged twice

meahtenoha
Spotify
Spotify

Hi sarbear - I can see your email has definitely reached us. One of our support agents will be in touch ASAP.

Re: Charged twice

sarbear
Casual Listener
How will they get in touch as i have not et received an email, or a response or refund?

Re: Charged twice

user-removed
Not applicable

Do you checked also spam folder in your email?

Re: Charged twice

elen
Newbie

Hello, 

 

I had the same problem. I got twice the reciept and I already used the contact form but everything I got is a reply email offering me the services of the spotify community... Will you get in contact with me again? Or send me the refund?

 

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