Charged twice

[joshcpenn]

I got a new credit card number and received an email saying I needed to update my info, so I did. Then it charged my card so I thought everything was fine. Then today I got the same email so I did it again, charged again. How do I get the first charge off?

[LordRollin]

Hi @joshcpenn. If you views your subscriptions page when is your next renewal date? Is it only one month out, or is it two? If it's two months out then you've somehow managed to pay ahead, though, that shouldn't happen. If it's only one month out, then it's likely you have a second account. Either way I'd try getting in touch with support so they can at least remove one of the charges for you, or figure out how you have a second account.

Support can be reached one of three ways: through the online contact form; on twitter by reaching out to @SpotifyCares; or by sending a message to the Spotify Cares Facebook page. Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets support is currently handling.

In regards to the contact form, upon filling it out you should receive a confirmation email, usually a generic message containing the information you provided and instructions to visit these forums. If after 24 hours you do not hear back from a support team member, please reply directly back to the confirmation email, even if it originates from a no-reply address. If you do not receive this confirmation email, please check your spam folder. If it is not present there, please attempt using one of the other contact methods, or, if you are unable to use the alternatives, please let me know. Best of luck!