Charged when shouldn't have

[tietch]

Plan

Free/Premium

Country

New Zelanad

Device

samsung

Operating System

(Android

My Question or Issue

I've been charged for the first month and I should have 3 free months to start with.  How do I get a refund and how can I make sure I do get 3 free months?

[Emilia_8]

Hi @tietch, 

Have you ever had Premium linked to your payment method before? If so, you might not be eligible for the 3 months trial. 

Please, check this Support article.