Charged without permission

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Charged without permission

Regular

I charged one week ago for the premium pack despite the fact that i'm on the free trial for the student's premium

5 Replies
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Re: Charged without permission

Rock Star 22
Rock Star 22

Hey @Steve_paparidis, thanks for reaching out to the Community!

I'm sorry to hear this.

Could you try checking out this support article > Charged for a free trial? section for some more steps on this?

Let me know how this goes!

Billy-JRock Star 22
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Re: Charged without permission

Regular

Unfortunately this article was not helpful and each of these steps couldn't find me a solution. I had also checked whether i created another account to spotify by mistake but nothing, there is only one. I'm very dissapointed and i'm thinking of canceling my subscription.

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Re: Charged without permission

Rock Star 22
Rock Star 22

Hey @Steve_paparidis,

 

Thanks for the reply!

Please make sure that under 'Didn't sign up for Premium?' section, that you

check if your family or friends haven’t subscribed with your payment info. If they have, they should immediately cancel (or change their payment method) and reimburse you. 

 

If you can’t access an account, get in touch here by choosing Subscription > Other > I STILL NEED HELP.

 

I hope this helps. Have a nice day!

 

Billy-JRock Star 22
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Re: Charged without permission

Regular

I had two accounts in my credit card. One of them is my brother's so problem is solved. Thanks anyway.

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Re: Charged without permission

Rock Star 22
Rock Star 22

Hey @Steve_paparidis,

 

Glad to hear!
You can always start a new thread here if you need help in the future.

 

Have a nice day.

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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