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Charged without permission

Charged without permission

I charged one week ago for the premium pack despite the fact that i'm on the free trial for the student's premium

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5 Replies

Hey @Steve_paparidis, thanks for reaching out to the Community!

I'm sorry to hear this.

Could you try checking out this support article > Charged for a free trial? section for some more steps on this?

Let me know how this goes!

Billy-JSpotify Star
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Note: I'm not a Spotify employee.

Unfortunately this article was not helpful and each of these steps couldn't find me a solution. I had also checked whether i created another account to spotify by mistake but nothing, there is only one. I'm very dissapointed and i'm thinking of canceling my subscription.

Hey @Steve_paparidis,

 

Thanks for the reply!

Please make sure that under 'Didn't sign up for Premium?' section, that you

check if your family or friends havenโ€™t subscribed with your payment info. If they have, they should immediately cancel (or change their payment method) and reimburse you. 

 

If you canโ€™t access an account, get in touch here by choosing Subscription > Other > I STILL NEED HELP.

 

I hope this helps. Have a nice day!

 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

I had two accounts in my credit card. One of them is my brother's so problem is solved. Thanks anyway.

Hey @Steve_paparidis,

 

Glad to hear!
You can always start a new thread here if you need help in the future.

 

Have a nice day.

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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