Help Wizard

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I was charged for a premium student account. The amount was $5.81. It showed up on my bank statement but I still do not have premium.
1 Reply

Hi, and welcome to the community!


$5.81 is a very odd amount. Please note it can take some time for a premium subscription to activate across all devices.

1) Have you checked your Subscriptions page to make sure you are successfully premium?
2) Try logging out/in and reinstalling Spotify.
3) Make sure you're logging in with the right account; it's very easy to have both facebook and Spotify details!


If you didn't sign up and got charged without you knowing, it may well be a case of fraud instead.

If you submit an online contact form; someone at Spotify can look into this for you.
Once you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.



This post was by Taylor - I do not work for Spotify!
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