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Hi @Jorge_cmps thanks for posting in the Spotify Community!
With regards to something like this I'd suggest getting straight in touch with Spotify Care through this contact form, their facebook or twitter.
If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.
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