Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Charges

Charges

Im being charged every month for spotify when im not even getting premium, my accoutn when i go to my music is still basic. how can i stop the charges every month!! 

Reply
1 Reply

Hi there!

Have you registered more than one account? Either that, or someone has been using your card for payment. 

Go check your account settings at https://www.spotify.com/account/overview/ There you'll see, under Subscription, what kind of subscription you have. And it's also easy there you can cancel it. Be sure to go to Receipts as well, there you will see which username has been given the Premium account. Hope this helps!

Suggested posts