Claims my user name, email etc does not exist

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Claims my user name, email etc does not exist

leblebi
Casual Listener

 

 I've been using my free spotify accoount for at least 1 year. Suddenly 4 days ago I found I was logged out and tried logging back in.

And my user name "does not exist", suddenly it says my email adress which I've been recieving tons of emails from Spotify "is not connected to spotify"?!

And when I try to log in, login page says the user name I've been using since the beginning (witchofbywater) doesn't exist. Although, I can still see that profile and all the public playlists if I type in the profile adress. See for yourself: 

https://open.spotify.com/user/witchofbywater

 

Where do I go from here?

I can't do "forgot password" because it doesn't recognise my email address, I can't do reset password because of the same reason. I can't log in using my user name because it claims it doesn't exist! (although it does)

 

I created another account with another email just to come to this help boardç

What do I do? Please help.

 

 

2 Replies

Re: Claims my user name, email etc does not exist

Rock Star 24
Rock Star 24

Hey @leblebi,

 

Thanks for coming to the Community.

 

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.

 

I hope this helps!

MaximRock Star 24
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Re: Claims my user name, email etc does not exist

leblebi
Casual Listener

Thank you Maxim, I contacted Spotify and they quickly resolved my problem.

Turns out, my account was deactivated due to suspicious login behaviour. Now it's activated again. Thanks again. 

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