Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Free
Country
Germany
Device
HP 240 g6
Operating System
Windows 10
My Question or Issue
Hey guys, I recently tried to close my account and after I followed the steps listed on the support site I was supposed to receive a mail to make sure that I want to close my account but the message never came no matter how many times I tried. It wasn't in the spam filter either. I also changed my passwor to see if I am able to get mails from spotify which I can. Does anyone have an idea or can help me?
Best regards
Ralf Bilger
Hello ralfomon,
Thanks for the post.
Ill recommend trying a different browser or waiting 24 hours.
This did happen to me once on my old account but after 24 hours I was fine.
I hope it will help u, Cheers
Hey Dave, thanks for your help! I already tried with another browser but without success. I tried to close it again and again during the last weeks so I waited way more than 24 hours. I really have no idea why it doesn't work...
Hi there @ralfomon,
Thank you for reaching out in the Community.
Can you confirm if you followed the steps here correctly under Don’t have Premium?
We also suggest that you try to close your account from an incognito/private window.
Let us know how it goes 🙂
Cheers!
Hi @ralfomon,
Thanks for keeping us in the loop.
Would you mind giving it a try using a different device to see if you notice anything new?
We'll be on the lookout.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…