Hey @diohenriq, thanks for reaching out to the Community!
I'm sorry to hear this, and I hope you don't mind me replying in English.
Could you try redeeming your gift card here using a different browser or private window? If that doesn't work, could you try following all of the troubleshooting steps provided here > Gift card not working? section?
Let me know how this goes!
Help others find this answer and click "Accept as Solution".
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