Commenting and Liking impossible on this community for me

Commenting and Liking impossible on this community for me

nrhatigan

Plan

Premium

Country

UK

Device

Chrome

Operating System

MS Windows 10

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

I can not browse the community signed in as the page “grey out”  and unresponsive with all links dead. This happens after after a couple of seconds so i need to refresh and reload the page. I can browse fine while I am logged out but adding likes or commenting is virtually impossible. I had a hard time making this post . Ive logged out and back in and cleared the cache but it still keeps happening

Reply
5 Replies

Billy-J

Hey @nrhatigan, and welcome to the community.

Hope you're doing great! 

 

Are you getting an error message when you sign in? If you are, please send me a screenshot of that error message (Make sure to hide sensitive info when posting to the community).

 

Also, could you try accessing the Spotify Community using this link using a different browser or incognito mode? 

 

Let me know how this goes 🙂 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

nrhatigan

No good I'm sorry to say. I tried in Firefox and Chrome incognito but the page dimmed out and the links were all disabled. There is no error thrown.

Billy-J

Hey @nrhatigan.

 

Thanks for trying!

Can you send me a screenshot of what’s being dimmed out? Also, could you try this using a different device, and make sure you’re  logged in.

 

Keep me updated 🙂

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

nrhatigan

I think I've figured it it out. Thescreen loads a new tab "We value your feedback". My pop up blocker was preventing this opening in a new tab but the original tab is dimmed until you accept the feedback offer. Seems OK now Thanks for your help though.

Billy-J

Hey @nrhatigan.

 

Thanks for the reply! 

I'm very glad that you got this issue fixed. If you need a hand with anything else, you can always reply here, or start up a new thread and the community will be more than happy to help.

 

Have a great weekend 🙂 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts