Plan
Premium
Country
UK
Device
Chrome
Operating System
MS Windows 10
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue
I can not browse the community signed in as the page “grey out” and unresponsive with all links dead. This happens after after a couple of seconds so i need to refresh and reload the page. I can browse fine while I am logged out but adding likes or commenting is virtually impossible. I had a hard time making this post . Ive logged out and back in and cleared the cache but it still keeps happening
Hey @nrhatigan, and welcome to the community.
Hope you're doing great!
Are you getting an error message when you sign in? If you are, please send me a screenshot of that error message (Make sure to hide sensitive info when posting to the community).
Also, could you try accessing the Spotify Community using this link using a different browser or incognito mode?
Let me know how this goes 🙂
No good I'm sorry to say. I tried in Firefox and Chrome incognito but the page dimmed out and the links were all disabled. There is no error thrown.
Hey @nrhatigan.
Thanks for trying!
Can you send me a screenshot of what’s being dimmed out? Also, could you try this using a different device, and make sure you’re logged in.
Keep me updated 🙂
I think I've figured it it out. Thescreen loads a new tab "We value your feedback". My pop up blocker was preventing this opening in a new tab but the original tab is dimmed until you accept the feedback offer. Seems OK now Thanks for your help though.
Hey @nrhatigan.
Thanks for the reply!
I'm very glad that you got this issue fixed. If you need a hand with anything else, you can always reply here, or start up a new thread and the community will be more than happy to help.
Have a great weekend 🙂
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