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Community email change does not work!

Community email change does not work!

 

I changed my Spotify Community email but i still get notifications on the OLD address! https://community.spotify.com/t5/user/myprofilepage/tab/personal-profile:email

 

Also, i've changed the Spotify PROFILE email to the new one.

 

Is this a BUG of the Community forum? Please check this out!

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5 Replies

Hello @marcolopespt!

 

Sorry to hear you're having trouble with this. No worries though, I'll be here to help.

 

I'd recommend checking which email is linked to your account here. If it's your old account I'd recommend changing it again here.

 

Hope this helps and let me know how you get on!

Jose_MSpotify Star
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I suddenly started receiving notification on my NEW email, after i made this post...

Maybe something was "refreshed" 😕

Thanks.

Hey! That's great, I'm glad to hear it's working fine. Make sure to reach out again if you need more help with this 🙂
Jose_MSpotify Star
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Well, SOME notifications ate still coming to the OLD address!

This is wayyy strange!

Maybe the OLD subscribed topics are being mailed to the OLD email???

This is really nonsense... can't even find a technical explanation for this...

Hello @marcolopespt!

 

Sorry to hear you're still having trouble with this. When did you update your email? - It may take a bit longer for it to update in the servers.

 

I'd also suggest checking you don't have another account under your old email address. You can learn how to do that here.

 

Hope this helps! Keep me posted. 🙂

Jose_MSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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