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Completely Locked out of account

Completely Locked out of account

Snowy3

Plan

Free

Country

USA

 

Device

All

 

My Question or Issue

I used to use Spotify a lot but took a break.  When trying to log back in using Facebook, it doesn't let me. The different things I've tried:
1. Choose Log In with Facebook - 

Error: You do not have a Spotify account connected to your Facebook account.

Code: 1003
2.  Choose Join with Facebook - 

Error: Server error. Please try again later.

Code: 2000

3. Log in regularly but with Facebook credentials

Incorrect Password

4. Sign up with email used for Facebook account

An account already exists for this email

 

1 and 4 obviously are conflicting.  This doesn't make sense.

I've gone to my account settings on Facebook and have removed the Spotify connection.  Still no luck.

I can't even log into the spotify website.  I even had to set up a new account to just make this post.

 

If I can, I just want someone to completely remove any record of my account from the database so I can start fresh.  

 

Thank you. Any help is much appreciated. 

Reply
1 Reply

Billy-J

Hey @Snowy3, and welcome to the community.

Hope you’re doing well!

 

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this. 

Billy-JSpotify Star
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