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Completely Wiped Starred Playlist..

Solved!

Completely Wiped Starred Playlist..

I recently copied and dragged everything in my "Starred" playlist onto the "Songs" section seeing as how the starred playlist is no longer being emphasized in the new Spotify, and saving songs is. I started using the starred playlist as sort of a recently added  songs playlist. I had over 500 songs that I copied over and now they are completely missing. There was no deleted playlist so I can't recover anything via the option provided on the site. A large transfer occured between the playlists and it seemed fine but a few days later it didn't seem to save the changes and now the majority of those tracks have simply vanished. I was incredibly careful with the files and vividly remember not deleting them. Is it possible to find an archive of the "Starred list" just before I made that move and re-merge the songs in there? I'm trying not to go critical mass here and freak out yet and I'm hoping you great folks have a solution for me.  If my only option is hand-doing it all over, I'm just going to buy the albums for most of the stuff I listened to and planned on buying, rip them into my mp3 library and stop using Spotify as my main player. 😕

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Accepted Solutions
Marked as solution

Sounds like you have hit this bug:

http://community.spotify.com/t5/Bugs/Desktop-Adding-Large-Number-of-Tracks-breaks-Your-Music/td-p/76...

 

If you get in touch with the customer services team directly using the online contact form they should be able to restore those starred tracks for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

2 Replies
Marked as solution

Sounds like you have hit this bug:

http://community.spotify.com/t5/Bugs/Desktop-Adding-Large-Number-of-Tracks-breaks-Your-Music/td-p/76...

 

If you get in touch with the customer services team directly using the online contact form they should be able to restore those starred tracks for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Peter, I'm glad to know it's a known issue you have discovered! I appreciate the information and I'll reference it and take the steps you mentioned to get the music back. Fingers crossed here.

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