Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Concern of hacked account + changed email/facebook login

Concern of hacked account + changed email/facebook login

Hi!

I've had Spotify for about 8 years (give or take) and was originally signed up with an email address that I haven't used for 4+ years. I have recently been logging in with Facebook or my username+password until today. 

Today all of my playlists were deleted (I have since saved them from Spotify's website), my music was streaming to a random Android phone and a playlist named "Besties" was created with music that I never listen to. 

So I went on my profile online, only to notice that my password has changed and I can only log in via Facebook. However, once logged in, I cannot change my email address without typing the current password, which isn't what it used to be. 

I have logged out from everywhere and hope that it will keep the situation under control until I get help over here. 

 

Here's what I want to do: update my email address to my current one & change my password. 

 

P.S. I've tried recovering my old email address but with no luck... 

 

Any help's appreciated! Cheers!

Reply
3 Replies

try to rest your email password with using your current email as the back up address or by using your mobil phone 

How do I use my phone number? It is not accepted as an option for back-up or password recovery... 

The current email address didn't work. 

The email address has now changed! I am being hacked as we speak! it's changed to *snip* which I have NEVER used or seen. HELP!! what should I do? 

Is there a way for me to contact someone at Spotify directly? 

Suggested posts