Confused with Premium Trial

[chokrit]

I clicked on the banner to get a trial of premium for 3 months at 99p per month and then £9.99 per month after that. I have been immediately charged £9.99 through Paypal. Is this right? do I get a refund of these amounts if I cancel.? How does this thing work???

[MattSuda]

I suggest you contact support so they can take a look at your account and see what is going on:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

[Mojoo]

I have the same Problem, everytime i click on that banner it changed to 9,99 euro for one month instead of 0,99 euro for 3 months.

Maybe you can only use a Spotify Priceevent only one time. Last year there was an event where you could buy 3 month for 10 euro and i used it. Mybe that is the problem.

Mojo out

[MattSuda · Accepted solution]

@Mojoo 

That is correct, once you use the price deal for new premium users, you cannot use it again.

[Mojoo]

Thank you!

Bad for Spotify 😄 I will not pay 10 euro a month for such a bunch of liars.

In the Spotify player there is a Banner: "GET SPOTIFY PREMIUM FOR FREE"

On the Website: "GET 3 MONTH SPOTIFY PREMIUM FOR 0,99 "

And then at the checkout: "SPOTIFY PREMIUM 9,99 EURO PER MONTH" 

No word that i cant use this deal again, they just want to get the money from me.

I will conntact the "Verbraucherschutz" in germany for such a rip off. That is a absolutly effrontery!

[MattSuda]

You're welcome!

At the bottom of the page it says something about users who have previously have premium or have had the free trial are not eligible for the offer.

You can contact support if you want:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

[chokrit]

I have never had the free trial before and after I subscribed I got the message " Your Spotify Premium subscription will be automatically renewed on 2015-04-17 and charged £9.99, unless you cancel your subscription before that time" (the 17th of April being the three months). So it does look like I am on some sort of three month deal but not sure why i have been charged £9.99 straightaway??!

[MattSuda]

@chokrit 

I suggest you contact support so they can take a look at your account and answer your question 

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

[chokrit]

Thanks Matt. I have contacted support as you suggested.

[MattSuda]

You're welcome!