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Plan: Premium
Country: Italy
Device: OnePlus 6
Operating System: Android Oreo
My Question or Issue
Dear Team,
From what I passed (again) to Spotify I have problems joining my account with the app Shazam. When I try to join the app I get the following message: "Connection failed to Spotify. You can try again later in the settings.
I've reinstalled both applications without solving the problem.
I kindly ask your support for the resolution of my problem.
Thanks in advance.
I await your kind feedback.
Vincenzo
Hey @Vincio_84,
Welcome to the community!
First up, let's try revoking Shazam's access to your account, then trying to connect your Spotify account to Shazam again. Just follow these steps to revoke access:
If you're still having trouble, I'd recommend checking out the Shazam support site and getting in touch with the Shazam support team if you can't find a solution.
Let me know if you have any questions. Happy listening 🙂
Hey @Vincio_84,
Could you let me know what operating system and Spotify version you're using?
Also, could you try using another device to connect Spotify to your Shazam account?
Keep me posted 🙂
I have been having this same problem for months now!! I am a premium spotify user & my device is a Samsung S8 I have several times revoked access & deleted & reiinstalled the spotify app but still everytime I go to connect my Shazaam to spotifly I get the same message it is incredibly frustrating!!
Hey @debsta08,
Welcome to the community!
It seems like this issue is related to Shazam, rather than Spotify. I'd recommend checking out the Shazam support site for some more help with this.
Happy listening 🙂
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