Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Connect

Solved!

Connect

 

Plan

Free

Country

India

Device

Oppo F15

 

My Question or Issue

Music played in Spotify is not audible in earphones while audio from other apps is clear in same earphones. What should i do?

Reply

Accepted Solutions
Marked as solution

Hey @Pulkit_Chauhan,

 

Thanks for posting here.

 

Could you restart the device, log out and log back in again to check if anything changes?

 

If that doesn't help, we'd suggest you give these steps a go and run a clean reinstall. This one is more through than the usual one.

 

Just to double-check-does this happen only when your phone is connected to the headphones or this occurs also without the headphones?

 

Keep us posted.

Ver Moderator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

View solution in original post

1 Reply
Marked as solution

Hey @Pulkit_Chauhan,

 

Thanks for posting here.

 

Could you restart the device, log out and log back in again to check if anything changes?

 

If that doesn't help, we'd suggest you give these steps a go and run a clean reinstall. This one is more through than the usual one.

 

Just to double-check-does this happen only when your phone is connected to the headphones or this occurs also without the headphones?

 

Keep us posted.

Ver Moderator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts