Connected through a Rogers account

putermikey1 · 2016-09-21

Just recently lost my subscripton login. Now when I login it says I need to Upgrade

same username

never had an issue till today about 20min ago called Rogers and they don't see and issue Login to my Rogers account gives me an option to Listen clicked that.. logged me in normal but says I need to upgrade

Help when you have a moment thank you

osornios · 2016-09-22

Hey @putermikey1,

Try logging into your account settings on your browser with your email. Your username will be displayed after you login.

After that, check the status of your subscription. It should read 'Your subscription is associated with our partner Rogers'.

If that's the case, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

If your subscription appears as Free, you may need to link your Rogers account to your Spotify again through MyRogers.

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