Contact form not working!!

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Re: Contact form not working!!

Spotify
Spotify

HI everyone--Thanks for drawing this to our attention. We've got the team working on a fix at this very moment. 

 

I'll post an update here as soon as it's sorted. 

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I cancelled my subscription and still got charged, could not use contact form

Newbie

I tried to cancel my subscription to take advantage of a 3 month free offer from Virgin but have been charged. When I try to submit a query through the contact form, I select the desired options from the drop down boxes but there is no option to send a message etc. Please help.

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Solution!

Re: I cancelled my subscription and still got charged, could not use contact form

Spotify Legend
Hello,

Didn't see this thread until just now. The contact form should be working now. We apologise for any inconvenience caused.
Airhorn Enthusiast

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Re: Contact form not working!!

Newbie

I have been charged twice for the past two months and the contact form is not working. How can I get ahold of spotify customer service?

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Solution!

Re: Contact form not working!!

Community Legend

@shelbynash wrote:

I have been charged twice for the past two months and the contact form is not working. How can I get ahold of spotify customer service?


Try using this form. Does that work? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Re: Contact form not working!!

Roadie

The usual contact form's not working for me either but the one Peter's posted a link to above does work.

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Re: Contact form not working!!

user-removed
Not applicable

I've read a lot of instructions from moderators about permanantly deleitng Spotify as something simple, like "just hop on over and complete a 'contact form.'" The problem is, there is no working "Contact Form." So, the instructions should be, "Hey, buddy, want to delete your account? No prob! Just hop on over and complete this here form that I don't have :)"

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Re: Contact form not working!!

Casual Listener

that link sends me to a place that i can send a message, but the reply message to my questions just come back with the FAQs or community site.  I am attempting to get the student discount but it will not recognize my school/enrollment.  They will not respond to my emails...what should i do?

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Re: Contact form not working!!

user-removed
Not applicable
The contact form is still not working and I have been trying for 3 months now. Has anybody been successful on getting a working form as of late?
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This is so frusrating

Casual Listener

This how it is Spotify bugs the heck out of me to upgrade. l have premium and they keep bugging me an each time l give in my music is screwed up then when it comes back in its own sweet time all the offline music has to be resyncing  Do you know how long that takes like a longggggggggggggggg time so for days l can not listen to the off line music lm just so mad right now. good grief if l do not get this ressolved lm out Man l just looked and it wants me to install the lastest again and restart ugggggg only 2731 songs to go eerrrrrrrrrrrrr your very frustarated customer. Oh ya l tried to find a email address so l could tell them what is going on an l will be dam if l can so take my money and hide aaaaahhhhhhhh

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